Understand what people use AI for
Shadow AI refers to AI services used at work without agreed approval. It can mean proofreading or analysing a confidential customer file. Risks differ by data, provider and purpose.
An open inventory reveals the real need: time-consuming tasks, services already in use and data being processed. This provides a basis for an approved alternative that helps with daily work and establishes clear boundaries.
Provide an approved alternative
AI Link brings chat, knowledge and tools into one workspace. Centrally defined providers and permissions help establish shared practices. Begin with a small number of concrete tasks whose results are easy to check.
Measure progress on real tasks
Compare the same task with and without assistance: time to a usable draft, corrections needed and source quality. Weigh the benefits against the review effort. A high prompt count is not a business outcome.
Sources & further reading
Original research, provider documentation and further reading on the concepts and figures discussed here.